How can we help?

Friens only works with a friend code. You get one from someone who is already on Friens, as a code, a link or a QR code. Open the app and enter the code or tap the link. Then create your account with email or Apple. Each code works for one person only, and afterwards you are friends right away. If you don’t know anyone on Friens yet, ask around among your friends.

With the face scan you show once that you are a real person. It is a liveness check, not face recognition. The scan runs entirely on your iPhone. The camera image and face data never leave the device and are not stored. We only receive the result, meaning whether the check passed. After that we only remember that and when you were verified. You can remove the verification in the app at any time. The face scan needs an iPhone with Face ID. Without one, you can verify with World ID instead.

Friens only uses your location while the app is open, and only for things you start yourself. In Nearby, others never see your exact spot, only whether you are close. You only become visible there when you turn it on. You share your live location only with the people at a meetup, and only for as long as you choose. After that it is deleted. You can change location access at any time in your phone’s settings.

Go to Friends and tap “Invite friends”. That’s where your codes are. Share one as a link or let someone scan the QR code. You have up to five codes. When one is used, a new one arrives 30 days later. If you are standing next to each other, it’s even faster on iPhone: just hold your phones together.

Friens lets you know when someone invites you, when friends say yes and when it’s time to leave for a meetup. First check in the app under Me → Settings that notifications are on. Then check in your phone’s settings that notifications are allowed for Friens. If you signed out on all devices, notifications only come back once you sign in again.

Open the person’s profile, or press and hold them in Nearby. You’ll find “Report” and “Block” there. You can also report meetups, events, neighbourhood posts and hellos. When you report someone, they are blocked for you right away. They won’t find out who reported them, and a real person on our team reviews the report. Under Me → Account → Blocked people you can unblock people again.

In the app, go to Me, scroll to the bottom, tap “Delete account” and confirm. Your account is gone immediately and for good. This deletes your profile, your friendships, your meetups, check-ins and posts in groups. Our backups still contain the data for up to 14 days. If you can’t get into the app anymore, email us from the address of your account.

Create a free account at organizers.friens.app. Once we have approved it, you can add your events. We take a quick look at every event before it shows up in the app. Afterwards you can see how often it was viewed, saved and joined.